What CRM should a contractor use?
CRM & Follow-Up — answered straight, by an operator who builds these systems rather than an agency selling them.
The one your crew will actually update. For most small service businesses that means a field-service platform with scheduling, quoting, and invoicing in one place rather than a sales CRM built for software companies. Fit to workflow beats feature count every time.
The longer version
The predictable failure is buying an enterprise-grade system, spending months configuring it, and watching the field team keep using text messages and a whiteboard. A simpler tool used consistently produces more revenue than a powerful one used by nobody.
Non-negotiables regardless of brand: every lead source lands in it automatically, follow-up sequences fire without anyone remembering, you can text from it, and you can export your customer list. That last one is your leverage — if you cannot get your data out, you do not really own it.
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