How many jobs do contractors lose to missed calls?
Calls & Answering — answered straight, by an operator who builds these systems rather than an agency selling them.
More than most owners believe, because missed calls leave no record to review. Pull your phone records for last month, count inbound calls with no answer and no callback, and multiply by your average job value — that number is usually the cheapest revenue available.
The longer version
Beware of the specific percentages that circulate in marketing material; most trace back to vendor surveys with no published methodology. You do not need a benchmark, because your own phone log is a better data source than any industry average.
Two fixes cover most of it. Something answers every call — a person, an answering service, or an AI. And every unanswered call triggers an immediate text back, because a caller who gets a text within seconds frequently replies instead of dialing your competitor.
More on calls & answering
Other questions
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